Shipping policy

Hilt & Stone ships worldwide through a trusted global network of printing and fulfillment partners. Orders are produced as close to the destination as possible whenever available to help reduce delivery times and shipping costs.

Free Shipping Promotion

We currently offer free standard shipping to customers in the following countries:

United States, United Kingdom, Canada, Ireland, Belgium, Germany.

Promotions are subject to change without notice.

Production Time

Every item is made to order specifically for you. This approach helps reduce waste while ensuring each order receives individual quality inspection before shipment.

Typical Production Time: 1–3 business days

Most orders are produced within this timeframe. Production may occasionally take longer due to product availability, quality control, holidays, promotional events, or periods of unusually high demand.

Estimated Delivery Times

Delivery time depends on the destination and the fulfillment location assigned to your order.

United States Standard Shipping: typically 2–5 business days after production

International delivery times vary by destination. Whenever possible, orders are fulfilled within or near the destination region to help reduce transit times. Available shipping methods and estimated delivery times are shown at checkout.

Please note that production and delivery estimates are not guaranteed. Delivery times may vary due to:

Destination country or region
Product availability and fulfillment location
Customs clearance procedures
Carrier delays
Weather events
Seasonal shipping volume
Public holidays
Local postal service conditions

Once your order ships, tracking information will be sent to the email address provided at checkout.

International Taxes, VAT & Customs Duties

Customers outside the United States may be subject to import taxes, VAT, GST, customs duties, handling fees, or other charges imposed by their local government.

These charges are determined by the destination country and are not controlled by Hilt & Stone. Any applicable duties, taxes, or customs fees are the responsibility of the customer unless otherwise stated at checkout.

Depending on your country, VAT or other taxes may be collected at checkout or assessed upon import by local customs authorities.

We recommend contacting your local customs office for information regarding potential import charges before placing an order.

Customs & Import Delays

International shipments may occasionally experience delays during customs processing. While most orders arrive within the estimated delivery window, customs inspections can extend transit times beyond the original estimate.

Hilt & Stone is not responsible for delays caused by customs authorities, import procedures, carriers, or local postal services.

Incorrect Addresses

Customers are responsible for providing an accurate shipping address at checkout. Orders returned due to an incorrect or undeliverable address may require additional shipping charges before reshipment.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can help investigate and determine the appropriate resolution.