Shipping policy
Hilt & Stone ships worldwide through a trusted global network of printing and fulfillment partners. Orders are produced as close to the destination as possible whenever available to help reduce delivery times and shipping costs.
Free Shipping Promotion
We currently offer free standard shipping to customers in the following countries:
United States, United Kingdom, Canada, Ireland, Belgium, Germany.
Promotions are subject to change without notice.
Production Time
Every item is made to order specifically for you. This approach helps reduce waste while ensuring each order receives individual quality inspection before shipment.
Production Time: 2–5 business days
Production times may be longer during holidays, promotional events, or periods of unusually high demand.
Estimated Delivery Times
After production is complete, estimated delivery times are:
Standard Shipping: 6–9 business days
Express Shipping: 4–5 business days
Please note that delivery estimates are not guaranteed and may vary due to:
- Destination country or region
- Customs clearance procedures
- Carrier delays
- Weather events
- Seasonal shipping volume
- Public holidays
- Local postal service conditions
Once your order ships, tracking information will be sent to the email address provided at checkout.
International Taxes, VAT & Customs Duties
Customers outside the United States may be subject to import taxes, VAT, GST, customs duties, handling fees, or other charges imposed by their local government.
These charges are determined by the destination country and are not controlled by Hilt & Stone. Any applicable duties, taxes, or customs fees are the responsibility of the customer unless otherwise stated at checkout.
Depending on your country, VAT or other taxes may be collected at checkout or assessed upon import by local customs authorities.
We recommend contacting your local customs office for information regarding potential import charges before placing an order.
Customs & Import Delays
International shipments may occasionally experience delays during customs processing. While most orders arrive within the estimated delivery window, customs inspections can extend transit times beyond our control.
Hilt & Stone is not responsible for delays caused by customs authorities, import procedures, or local postal services.
Incorrect Addresses
Customers are responsible for providing an accurate shipping address at checkout. Orders returned due to an incorrect or undeliverable address may require additional shipping charges before reshipment.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can assist with a resolution.
Need Help?
For shipping questions, order assistance, or support, please contact:
We typically respond within 1–2 business days.
