Refund policy

Returns & Quality Guarantee

At Hilt & Stone, every item is made to order specifically for you. We stand behind the quality of our products and want you to receive exactly what you ordered.

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery. We'll review the issue and, once confirmed, provide an appropriate resolution at no additional cost to you.

To help us resolve the issue quickly, we may ask for your order number and clear photos showing the problem.

Order Cancellations & Changes

Because every product is produced after an order is placed, orders may only be canceled or modified before production begins. Once production has started, we may no longer be able to cancel or modify the order.

If you need to make a change, please contact us as soon as possible after placing your order.

Returns & Exchanges

Because our products are made to order, we generally do not accept returns or exchanges for:

Incorrect size ordered
Change of mind
Preference for a different color or design
Buyer's remorse

Please review the product description, available colors, and sizing information carefully before placing your order. If you're unsure about sizing before purchasing, please contact us and we'll be happy to help.

Damaged, Defective, Misprinted or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery.

Please provide your order number and, when requested, clear photos showing the issue. Once the problem is confirmed, we'll arrange an appropriate replacement or refund at no additional cost to you.

In most cases, you will not be required to return a damaged, defective, misprinted, or incorrectly fulfilled item unless we specifically request it.

Return Eligibility

If a return is specifically authorized by Hilt & Stone, the item must generally be:

Unworn, except for trying it on
Unwashed
Unaltered
In its original condition

Please do not send an item back unless the return has been authorized by Hilt & Stone.

Items marked Final Sale are not eligible for voluntary return or exchange. This does not affect your rights regarding damaged, defective, misprinted, or incorrectly fulfilled items.

Refunds

When a refund is approved, it will be issued to the original payment method.

If an authorized return is required, the refund will be processed after the returned item has been received and inspected.

Please allow approximately 3–5 business days for Hilt & Stone to process an approved refund. Your bank or payment provider may require additional time for the refund to appear in your account.

Customers in the European Union

Customers located in the European Union may have additional consumer rights under applicable law. Certain personalized or made-to-order products may be exempt from statutory withdrawal rights where permitted by applicable law.

Nothing in this policy limits any rights available to you under applicable consumer protection laws.